https://isu.wd1.myworkdayjobs.com/IowaStateJobs/job/Ames-IA/Customer-Relations-Coordinator-II---Printing-Services_R8800 (applications must be received here)
Required Minimum Qualifications:High School diploma or equivalent and 2 years of related experience
Preferred Qualifications:Experience working in a printing environment
Experience in purchasing
Experience working in an university environment
Experience with printing supply sales/procurement/management, etc.
Printing Services at Iowa State University has an opening for a Customer Relations Coordinator II, whose primary function is assisting clients with printing-related service requests. Responsibilities of the position include interacting with and providing consultation, advice, and recommendations to customers on products, services, and processes; responding to clients’ inquiries; coordinating special projects and schedules to meet customer expectations and timelines; and resolving customer complaints as they relate to quality, cost, errors, delivery, etc. Duties include: providing pricing, cost estimates, and order/delivery status; developing order specifications that adhere to applicable policies and regulations; acting as liaison between customer and production staff; data entry of job specifications into a print management software system; and participating in meetings to coordinate production.
The successful candidate will have appropriate knowledge of the printing industry. They will possess strong customer service and interpersonal skills, as well as excellent verbal and written communication and problem-solving skills. The candidate will have the ability to adapt to various situations to meet departments’ and clients’ needs and expectations. The candidate will also possess the ability to build collegial relationships, set priorities, use independent judgment, work both independently and as a member of a team, and represent the department in a professional and positive manner.