As a Customer Service Representative at Yale Printing & Publishing Services (YPPS), specializing in printing and graphic design, your role is to provide exceptional support and service to clients seeking assistance with their printing and design needs. You will communicate with clients, gather detailed requirements, manage orders, provide estimates, coordinate with the design and production teams, and ensure timely delivery of high-quality printed and digital materials. Strong communication, organization, problem-solving, and understanding of digital file types are crucial, as well as proficiency in a CRM or MIS software and printing processes.