Position Overview:

The University of Tennessee, Knoxville, seeks a strategic, dynamic leader with the vision to helm its Printing & Mail Services department. Ideal candidates will have a proven track record of financial and operational success managing a large and dedicated team. While direct experience in the commercial printing sector is highly preferred, we welcome applications from candidates with substantial experience in related fields that demonstrate transferable skills and achievements in large-scale service management.

The Director will oversee a department with an annual budget of approximately $4 million, managing a team of more than 40 employees within a well-equipped print shop. The print shop is equipped with digital and off-set capabilities (specifically: KM-1e ink jet press, embellishment enhancements/capabilities, wide format printing), supporting a diverse range of printing and mail services for the university. Convenience Copy, mail, and passport services are other significant features within the department. This role demands a leader capable of effectively managing these resources to meet the growing demands of a rapidly expanding campus.

Key Responsibilities:

• Strategic Leadership: Develop and implement the strategic vision for Printing & Mail Services, aligning departmental goals with the university's broader objectives. Oversee job scheduling, personnel management, equipment procurement, and related.

• Operational Excellence: Manage all aspects of departmental operations, ensuring efficiency and effectiveness. Continuously evaluate and refine departmental processes and reporting structures to adapt to the university’s growth and evolving needs.

• Financial Stewardship: Monitor and manage the department’s financial performance. • Review financial reports, adjust cost models, and implement strategies to manage expenses. Identify and pursue new revenue streams and efficiency improvements through collaboration with other campus service centers and auxiliary units.

• Customer Engagement: Drive the development and execution of marketing strategies to attract and retain internal and external clients. Provide guidance and support to departments to ensure high levels of customer satisfaction for all projects and services.

• Industry Leadership: Maintain and enhance the department’s standing within the industry by staying engaged with professional associations and adhering to best practices. Represent the department on campus committees and working groups, as well as in external professional settings.

Qualifications:

Experience: Minimum of 10 years in progressively responsible roles within a large business unit, with at least 5 years in a senior supervisory role, demonstrating expertise in managing commercial operations and leading large teams. Experience in a university setting is desirable.

Education: Bachelor’s degree in Business, Management, Logistics, or a related field is required. An MBA or equivalent advanced degree is desirable.

Skills:

• Strong proficiency in Microsoft Office and various project/job management software.

• Excellent organizational, interpersonal, verbal, and written communication skills.

• Ability to manage multiple priorities and projects in a fast-paced environment.

• Knowledge of printing, copying, mail/logistics, and intelligent locker systems for packages is desirable.

• Proven track record in creating and executing strategic visions and solving complex problems.

Leadership: Demonstrated ability to create a supportive and developmental atmosphere for staff, fostering both personal and professional growth.

About The University of Tennessee, Knoxville & East Tennessee:

• Prestigious Institution: Institution with a reputation for academic and operational excellence.

• Supportive and Collaborative Environment: Join a community of dedicated professionals in an environment that encourages professional growth and development.

• Rich History and Tradition: One of the oldest public universities in the United States, with a rich history and a strong tradition of excellence. Joining the university means becoming part of a legacy that spans more than two centuries.

• A Perfect Blend of Career and Lifestyle: East Tennessee offers an ideal balance between professional opportunities and quality of life--advance your career while enjoying everything this dynamic region has to offer.

• Family-Friendly Community: East Tennessee is known for its family-friendly atmosphere, with excellent schools, safe neighborhoods, and numerous parks and recreational facilities.

• Tuition Waivers and Discounts: Tuition waivers for employees, and discounts for their spouses and dependents.

• Professional Development: Opportunities for professional development and continuing education.

Application Instructions:

Based in Knoxville, the position offers a competitive salary, relocation assistance and a comprehensive benefit package. For additional information or nominations, please contact Tennion Reed, Assistant Executive Recruiter, (treed7@utk.edu).  Review of applications begins immediately. To be assured of full consideration, applications must be received via our Taleo application system. Please include a cover letter, resume and contact information for three (3) professional references with your application. References will not be contacted without explicit permission from the candidate.

Apply Online:

http://50.73.55.13/counter.php?id=290714

The University of Tennessee, Knoxville is committed to diversity and inclusion and encourages applications from all qualified individuals.